A couple of years ago, I gave one of my clients an experiment to practise ‘small talk’ with a variety of people in and outside work. In the supermarket, on the many flights he took for work, with colleagues and so on.

There was a solid business case and reason for this as well as a deeply personal one which was about building trust, being genuinely interested in others and getting to know people as ‘human beings’ not just roles and titles. In essence it was about helping him to CONNECT with his work colleagues. He’d struggled to do this using the belief that ‘private stuff has no place at work’ and it was having a detrimental effect on his work relationships – people described him as ‘secretive’ and ‘closed’ when of course he simply saw the world in a different way from his peers .

He really wanted to change this (whilst remaining true to what he described as ‘my inner introvert’!) and so he started those experiments. He found it hard at first. He thought that talking about the weath...