Goal setting for behaviour change

Many of us struggle to agree goals with our team members around ‘behaviour change’ or ‘interpersonal/people skills’.

We might say something like ‘I’d like you to be more proactive’ or ‘more of a team player’ or ‘more assertive’.

But these statements are way too vague and open to interpretation.

So, let’s get rid of the ambiguity with my two-step process. 

Here’s an example:

Let’s say you want Sue to improve her communication skills.

Step One 

Ask yourself: What’s the impact of Sue’s communication skills on you or others?
Say it out loud or write it down as if you were telling a story or talking to a friend.

You might say:
‘Sue’s great but she’ll never use two words when twenty will do. She’s unprepared a lot of the time and she waffles so we get confused and lose interest. She seems completely unaware that people are looking at their watches and switching off...

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Are you giving out the wrong messages?

behaviour habits Jun 21, 2019

I’ve been reminded of a phrase this week for a variety of reasons and as a result of numerous conversations. There’s definitely been a theme emerging!

The phrase is this: ‘You teach others how to treat you’.

It’s a bit of a variation on the theme of ‘treat others as you would like to be treated yourself’:

Here’s what I mean:

  • If I want you to trust me, I have to demonstrate trustworthiness;
  • If I want to be respected, I have to respect myself and respect you;
  • If I want you to value what I bring, I have to value myself, value what I bring AND value what you bring.

Some time ago, I worked with a wonderful lady who was the team comedian. Which is all very well, but she wanted a promotion and nobody could imagine her in a more senior position – after all, she was the team joker and they couldn’t always take her seriously! She eventually had to leave the organisation and re-invent herself in a new role - (not losing her humour...

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4 ways to throw off the safety blanket of Busyness

Last time I wrote about the safety blanket of Busy-ness.

This week I want to share with you four key things to help you or your teams throw off that safety blanket! I wrote the article for Strategic HR Review a while back and thought it was worth a re-share! I do have permission to share it with you! (The article starts on page 2.)

Four ways HR can improve business productivity

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