I love the nuances of language.
In fact, languages were the only thing that really interested me at school.
And it wasnāt just because my French teacher was rather handsome (can I say that? Probably not but Iām saying it anyway. Language, eh?!).
I love how one or two words can make a difference to our messages and how theyāre received.
āThat piece of work is not good enoughā diminishes the listener whereas āI would like to help you make this piece of work even betterā lifts her up.
I find it fascinating that what is unspoken is sometimes more telling than what isĀ spoken. The elephant is there but nobody quite knows how to approach it ā often because they canāt find the right words or fear the impact of those words. (Much of my work with teams helps them with this). š
When I first trained as a coach back in 2001, I learned how much I was āinterpretingā rather than really listening to what the other person was saying; putting my own assumptions or beliefs into the conversation when they werenā...
Itās so easy to unintentionally close people down when weāre in a hurry, think we know the answer, assume what the other person means and so on.Ā
āĀ
Here are a couple of examples:
Team memberĀ ā āI think we need to do some work on helping people understand our values a bit more and what they look like in practiceā.
BossĀ ā āI disagree ā itās not a priority right nowā.
Conversation closed.
Same boss gets frustrated that her team ādonāt innovate as much as they shouldā and ādonāt seem to have the creative ideas she is expecting from themā.
I wonder why?!
āBetterā response?ā Iād like to hear your thoughts on how we do thatā/āthatās interesting, I thought everyone was really clear ā so tell me moreā.Ā
That opens up a dialogue.
Hereās a second example:
Team memberĀ ā āI canāt get my voice heard in the meeting. I try to speak but get drowned out by the louder voices. I donāt know what to doā.
BossĀ ā āIāll give you an agenda topic to work with so you can lead on that, okay?ā
Team memberĀ (to self) - āthatās n...
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