I always say the simple things can be the most powerful. 

Why make life complicated? Especially now.

You can do these three things anyplace, anywhere, anytime.

No rocket science required.

One - Understand human behaviour 

We dedicate a fair amount of time to understanding our customers, clients or service-users and their needs.

But what about our colleagues?

You don’t need to be a behavioural psychologist but you do need to understand how people behave if they’re in ‘survival mode’ 

If they’re feeling threatened, fearful or overwhelmed they’ll be operating in ‘fight, flight or freeze’ mode with elevated levels of cortisol and adrenaline. 

This may show up as procrastination or avoidance; extreme perfectionism, over-working or disengagement - or aggression; tearfulness or invisibility.

These are often ‘coping’ mechanisms that our reptilian brain is telling us will ‘keep us safe’. 

What you can do

A simple and non-judgemental ‘tell me how you are finding things generally, right now’ opens the door t...