I always say the simple things can be the most powerful.
Why make life complicated? Especially now.
You can do these three things anyplace, anywhere, anytime.
No rocket science required.
One - Understand human behaviour
We dedicate a fair amount of time to understanding our customers, clients or service-users and their needs.
But what about our colleagues?
You don’t need to be a behavioural psychologist but you do need to understand how people behave if they’re in ‘survival mode’
If they’re feeling threatened, fearful or overwhelmed they’ll be operating in ‘fight, flight or freeze’ mode with elevated levels of cortisol and adrenaline.
This may show up as procrastination or avoidance; extreme perfectionism, over-working or disengagement - or aggression; tearfulness or invisibility.
These are often ‘coping’ mechanisms that our reptilian brain is telling us will ‘keep us safe’.
What you can do
Last week I wrote about the very real fear of ‘saying it as it is’.
I had my biggest number of responses EVER!
In honesty, I’m not surprised – my Facebook Group members (nearly 1200 now) say this is one of their biggest challenges too.
‘I know I’m a people pleaser’, you said.
‘My manager tells me I’m too soft’
‘I don’t know how to raise this issue’
‘My team want me to sort it but I don’t know where to start’
‘I dread the tears’
‘I know she’ll get aggressive and deny it’
‘Is it a British thing?’ someone asked me?
(I work internationally and would answer ‘no, not necessarily!’ to that question.)
So many of us struggle to work with the tough stuff.
The good news is, I can help you with ALL of this.
If you’d like to get this sorted once and for all then get in touch.
There are a variety of ways I can help which work with your budget and...
Sorry if that sounds rude but one of the mistakes we sometimes make when going into a conversation is to think we should have all the answers – slick, smart, clever answers.
Because, as a leader or manager that’s what you’re paid to do, right?
The best managers I know have mastered the art of asking great questions (and listening REALLY well) in order to get to the best answers.
And let me be clear. This is NOT a set of questions that you can learn by rote and pull out randomly. Oh no.
Now, there are some great questions that can serve many purposes because it’s always good to have a starting point. But we can do so much more than that if we want to get to mastery.
My wonderful coach mentor recently described a really great question as ‘one you would only ever use once’.
Because it only means something to that particular person. You’re using their words as part of your question.
That is really powerful.
It means really listening to...